سياسة الاسترجاع والاستبدال

Return & Exchange Policy

Return Conditions:

• Return request must be placed within 14 days from the date of receiving the product
• Item must be in its original condition, unused, undamaged, and in its original packaging with all accessories and invoice
• Opened or used items, or items classified as personal or health products after being unsealed, cannot be returned
• Custom-made products and special offers may not be covered by this policy

How to Request a Return:

• Contact customer service via email or phone with your order number and an image of the invoice
• Our support team will respond and arrange the return method (courier pick-up or in-branch drop-off)
• After receiving and checking the item, the refund will be processed using the original payment method within 7 business days

Important Notes:

• Return shipping costs are paid by the customer unless the reason for the return is a mistake from our side or a defective product
• In case of receiving a damaged or incorrect item, we will cover all shipping and return costs, and the replacement will be provided free of charge
• Some promotional or discounted items may not be covered by this policy; this will be clarified on the product page